Malvern Heritage respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and protect information when you visit our website or contact us.

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Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, telephone number and any information you include when making an enquiry.

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information and how you interact with the site.

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How We Use Your Information

We use your information where necessary to:

• Respond to enquiries and discuss potential projects.

• Provide our services and communicate with clients.

• Operate, maintain and improve our website.

• Understand how visitors use our website.

• Meet our legal and regulatory obligations.

We will not sell your personal information to third parties.

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Cookies

Our website may use cookies and similar technologies to help it function correctly and understand how visitors use it.

Essential cookies may be required for certain parts of the website to operate. Where we use non-essential cookies, such as analytics or marketing cookies, we will ask for your consent where required by law.

You can accept or reject non-essential cookies through the cookie controls provided on our website. You can also manage cookies through your browser settings.

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Analytics and Third-Party Services

We may use trusted third-party services to help operate and understand the performance of our website. These providers may process limited information on our behalf and are required to handle personal information appropriately.

Where third-party services place non-essential cookies or use similar tracking technologies, these will only be activated in accordance with your cookie preferences where consent is required.

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How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting any legal, accounting or contractual requirements.

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How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Your Rights

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Under UK data protection law, you may have rights relating to your personal information, including the right to request access to your information, ask us to correct or delete it, restrict or object to certain processing, and withdraw consent where processing is based on consent.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).